Shipping policy
Shipping Policy
Thank you for visiting and shopping at eldfall-chronicles.com! Below are the terms and conditions that constitute our Shipping Policy.
Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Most parcels are delivered within 14 days of order placement, with an average delivery time of 7 days. If your order has not arrived within 14 days, please contact us for assistance.
Delivery delays can occasionally occur due to customs, holidays, or external logistics issues.
International Shipping Policy
We currently ship internationally to select countries. International shipping rates and estimated delivery times will be displayed at checkout.
Please note that your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Freecompany d.o.o. is not responsible for these charges if they are applied and are your responsibility as the customer.
Unless specified in the product name, the products are shipped from within the EU.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 48 hours.
Damages
Freecompany d.o.o. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Contact Us
If you have any questions about your order or our shipping policy, please contact us at:
info@eldfall-chronicles.com